Return & Refund Policy
At MyDiveCam, we are committed to providing quality products and a reliable shopping experience. Please review this policy carefully before placing your order.
Returns
Because MyDiveCam products are wearable underwater camera masks, we do not accept returns for change of mind, personal preference, or products that have been used in water unless the return has been approved due to a verified defect, shipping damage, or an incorrect item received.
All refund and return requests are subject to review and approval by MyDiveCam.
Refund Eligibility
Refund requests must be submitted within 30 days of confirmed delivery.
A refund or replacement may be considered when one of the following applies:
- Your item arrived damaged or defective.
- You received the incorrect item.
- Your product has a verified manufacturing defect that affects its intended functionality.
- Your order was missing an item that was included in your purchase.
To help us review your request, MyDiveCam may require photos, videos, or other documentation showing the issue.
Non-Refundable Situations
Refunds, returns, and replacements will not be issued for reasons including, but not limited to:
- Change of mind after purchase.
- Personal preference, including color preference or subjective dissatisfaction.
- Minor cosmetic variations in color, finish, packaging, or appearance that do not affect functionality.
- Damage caused by misuse, modification, improper care, improper storage, or improper handling.
- Damage caused by failing to properly secure, seal, charge, clean, or maintain the product.
- Damage caused by using the camera mask outside of its intended conditions.
- Damage caused by diving deeper than the recommended maximum depth of 42 feet.
- Damage caused by impacts, drops, saltwater corrosion due to improper cleaning, or unauthorized repairs.
- Normal wear and tear.
- Requests submitted after the 30-day eligibility window.
How to Request a Refund or Return
To request a refund, replacement, or approved return, please contact us within 30 days of receiving your order at: support@mydivecam.com
Please include:
- Your full name
- Order number
- Email address used to place the order
- A clear description of the issue
- Photos or video evidence of the issue, when applicable
Please do not send any product back without receiving written return authorization from MyDiveCam. Unauthorized returns may not be accepted or refunded.
Return Condition Requirements
If a return is approved, the product must be returned in the condition specified in your return authorization instructions. Depending on the reason for the return, this may include returning the product with its original accessories, charging cable, packaging, and any included components.
Items returned with damage caused by misuse, missing parts, excessive wear, or conditions inconsistent with the reported issue may be denied a refund or may receive a partial refund, where applicable.
Refund Processing
Once your request and any returned item have been reviewed and approved:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
- Original shipping charges are non-refundable unless the item was confirmed to be defective, damaged during shipping, or sent incorrectly by MyDiveCam.
- Return shipping costs are the responsibility of the customer unless MyDiveCam confirms that the return is due to our error, a verified defect, or shipping damage.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us promptly with your order number and supporting photos or video.
We may offer a replacement, replacement part, store credit, partial refund, or full refund depending on the nature of the issue and product availability.
Late or Ineligible Requests
MyDiveCam reserves the right to deny refund or return requests when:
- The request is made more than 30 days after delivery.
- The item has been damaged due to misuse, modification, improper handling, or use beyond the recommended 42-foot depth limit.
- The customer does not provide sufficient information or evidence to evaluate the issue.
- The request does not meet the eligibility criteria outlined in this policy.
Contact Us
For questions about this Return & Refund Policy or help with an existing order, please contact us at: support@mydivecam.com
We are happy to review your request and help resolve any verified order or product issue.